Tailored Solutions for Short Term Rentals

Guest Management

• Responding to booking inquiries & guest messages
• Confirming reservations and screening guests
• Providing check-in/check-out instructions
• 24/7 guest support during their stay
• Welcoming guests in person (if local)
• Resolving guest issues quickly and professionally

Cleaning & Turnover

• Scheduling and managing professional cleanings
• Replacing linens, towels, and restocking toiletries
• Inspecting property post-checkout for damages
• Coordinating deep cleans or seasonal maintenance

Maintenance Coordination

• Reporting damage or wear to the owner
• Scheduling and supervising repairs
• Replacing light bulbs, batteries, air filters, etc.
• Coordinating lawn care, snow removal, and pest control

Listing Management

• Creating and optimizing listings on Airbnb, Vrbo, etc.
• Writing compelling descriptions and titles
• Taking or arranging professional photos
• Updating calendars, pricing, and availability
• Managing reviews and ratings

Financial Tasks

• Adjusting nightly rates based on demand
• Managing payouts and refunds
• Providing expense and income tracking reports
• Suggesting revenue-enhancing strategies

Inventory Management

• Keeping supplies stocked (toiletries, paper goods, coffee, etc.)
• Ordering and replenishing guest amenities
• Managing locked owner’s closet/inventory space

Marketing & Optimization

• Running seasonal promotions or discounts
• Recommending or implementing property upgrades
• Monitoring competitors and local rental trends
• Managing social media or guest email lists

Value-Add Services

• Offering local recommendations (welcome book, guide, or app)
• Coordinating with vendors or concierge services
• Providing welcome baskets or personalized guest touches
• Setting up smart locks, cameras, thermostats, etc.